In any real, spontaneous process, the disorder of the universe always increases. 
No process that produces order, or lowers the entropy, can occur without outside help. 

it's about the transfer of energy

and how there is always chaos whenever there is order

Where this energy goes, is not known, or in what form. That's what makes it chaos. But there is a measurable amount of free energy, every time energy is transferred.

there is free energy

               random,  haphazard,                      disorder

when there is change.